Struggling with your online application?

If you are having difficulty completing your housing register application online, you can seek assistance by contacting Citizens Advice, who are commissioned by the council to provide advice, information and guidance.

You can contact Citizens Advice Southend by calling 01702 456352 or emailing enquiries@citizensadvicesouthend.org.uk.

You can also contact The HUB to arrange an appointment whereby a volunteer can assist you further. The HUB is a walk-in community advice centre hosting a variety of partner organisations especially to assist those facing financial and personal hardship.

The HUB is located in a shop unit at 324/5 Chartwell Square, Victoria Shopping Centre (1st floor), Southend-on-Sea, Essex, SS2 5SP.

The council can also be contacted on 01702 215002, you will be put through to the customer contact centre who are trained to deal with general housing enquiries.

Should you need further assistance or advice on something more complex, you will be put through to a housing register officer.