Important Information - Please Note
If you bid for a property, you are confirming that your circumstances are the same as when we gave you your Band of priority. If any of your circumstances have changed you may not be eligible for an offer. If you accept an offer with different circumstances to those you have told us, you may risk losing your tenancy.
When you are looking at property adverts it is important to read the Further Information and "Show all details" section as this will state criteria which may make you ineligible for this property e.g. age / household size. Also, some Housing Associations who advertise through the scheme have differing criteria for who is eligible to move into their properties. If you have any questions about this information please contact us to discuss.
- If you log in and see a message that you are not eligible for any properties, this is specific for that cycle only and is because there are no properties available that are the size you require. There is nothing wrong with your application. To check this, you can search for all properties, where you will be able to see the bedroom size of those being advertised.
- Please note that the position message which states how many people are above you for a particular property you are eligible for or have bid upon is only intended as a guide.
- When placing bids please make sure you are aware of the property's location by using the Show on Map facility which can be found by clicking on the link to the right of the property photo.
- If you have placed a bid and are shortlisted, but we are unable to make contact with you within 24 hours of the bidding cycle closing, you may be skipped and lose out on an offer. You must ensure your contact details are up to date - if you do not have a telephone number yourself, then please provide one for someone who can contact you immediately.
- YOU DO NOT NEED to stay up for Midnight on Wednesdays - priority is not awarded on a first come first served basis. The bidding cycle is from 00:01hrs Wednesday through to 23:59hrs on Sunday, and you can bid anytime during that period. Shortlisting is based on the Band and effective date of applicants and not when the bid is placed.