Processing and response times

Following public health guidance including social distancing advice, in order to protect the public and staff against infection form coronavirus our service currently remains open but with limited capacity.

There is currently an 8-12 week delay in the processing of the Home seeker’s applications therefore we appreciate your patience at this time.

If you have queries regarding your application, which do not relate to processing times, please email cbl@southend.gov.uk or send a web message.

In order for us to address delays we ask that you only contact us by telephone if your query is urgent.

Thank you for your patience.